ObamaCare Launch: First Hints of Real Back-End Problems on the Federal Exchange Begin to Appear
By Lambert Strether. Originally published at Corrente.
Via O’Reilly — the highly literate and excellent tech publishing company — we read the following. Note that the grey-haired[1] tech guy has pronounced judgment in the headline:
Read more...What Developers Can Learn from healthcare.gov
… Remember, even a failure can serve as an example of what not to do
2) Pretty doesn’t trump functional. The site is very well designed from a graphical perspective, and is clearly using lots of Javascript and AJAX to do snazzy transitions and requests in the background. Unfortunately, it doesn’t seem to be interacting with the intermittent failures on the backend very well. If you’re going to make requests behind the scenes, you need to be very tolerant of failures. The healthcare.gov site seems to fail silently and leave a broken user experience in its wake, with no way to continue. Nothing drives a user crazy more than having to go through the same form over and over because of failures that leave them high and dry.
