I have had two weeks of hell with Vonage. They have taken my primary phone number of 26 years away with no authorization or instruction of any kind whatsoever from me. I’ve been disconnected and have no prospect of getting my number back.
They have managed to make my primary phone number since 1992 unusable and still have no plan as to how to straighten that out. I have spent hours I do not have on the phone with them and have been lied to repeatedly regarding fixes that have not happened. I will spare you the painful details, but this has been going on for two weeks. I’m now basically being told they can’t remedy a problem entirely of their creation, since I never gave any instructions or account changes that should have affected this number.
And on top of that, they have failed to do the one thing I wanted done, port a number out, despite multiple attempts and Vonage acknowledging the information I provided for to T-Mobile was correct. I now am told I have to go to T-Mobile’s “advanced porting department” to see if they can get their counterparts at Vonage to sort it out. The tech people at Vonage can’t do it from their side.
This is incompetence of the first order.
No one, and I mean no one, should every us them. If you use them now, I would strongly urge you to cancel your service. If you ever have any changes to make they will make an utter hash of it.