Category Archives: Health care

The ObamaCare Rollout, Organizational Dysfunction, and Public Relations in the Administration

By Lambert Strether of Corrente.

Administration officials and defenders often claim that demand and volume overloaded the Federal exchange when it was rolled out. This claim is, in fact, not true, and I’d like to see what that lie tells us about organizational behavior inside the administration, and how it will react to future ObamaCare problems — which will be numerous.

First, some examples of the false claim, both from the administration and its defenders:

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Michael Olenick: Obamacare Will Lead Me Either to Get Divorced or Leave the US

Yves here. While readers may contend that Michael Olenick’s case is an outlier and anecdotes are not the same as data, the extreme secretiveness of the Obama Administration combined with deliberately misleading statistics leads one to give some weight to anecdote in the absence of better facts.

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Michael Olenick: How My Experience with Healthcare.gov Shows “Better” Software May Not Be the Solution

By Michael Olenick, a regular contributor on Naked Capitalism. You can follow him on Twitter at @michael_olenick

This piece about my attempts to enroll on healthcare.gov runs the risk of being long, frustrating, and potentially repetitive, but that simply reflects the experience itself. But it also gives a taste of the nature of the problems and where the remedies might lie.

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Obama’s Remarks on the ACA Rollout Debacle: From Selling Hope and Change to Hawking Insurance

By Lambert Strether of Corrente.

Obama’s “remarks” are a sales pitch. WaPo’s MoDo, Dana Milbank: “Not since the Ginsu knife cut through an aluminum can and still sliced a tomato has America seen a pitch quite like the one President Obama delivered.” Much more importantly, Jon Stewart: “When did the President of the United States turn into Gill from the Simpsons?” The Wordle tells the story; let’s break out the color coding magic markers:

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Obamacare Rollout: Will Insurers Be Hoist on the Enrollment Petard?

The Wall Street Journal looks to have used an interview by Ezra Klein on Obamacare tech woes as the basis for a reported piece on how insurers were having so much trouble with the Federal marketplaces that they were having to check and in some cases process enrollments manually. That’s clearly unworkable at anything resembling the scale of expected participation. But not only does the Journal article corroborate and add more color to an ugly story, but it also mentions a different type of problem, that of eligibility, in passing. That’s actually a hugely important and presumably separate subroutine in the system, and if that is also broken or buggy, it has serious implications of its own.

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Obamacare Narrow Networks: How They Affect Doctor Specialties

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Lambert here: Most coverage of ObamaCare (ACA) policies available through the Exchanges, especially Democratic-friendly coverage, has focused on the price of polices, rather than their value. This post by Dromaius focuses on value, and shows why the distinction between “in-network” and “out-of-network” coverage is important. At least in the case tested here, insurance companies are shown to “narrow” their networks, and hence coverage available to their policyholders, to exclude specialties like oncology, cardiology, internal medicine, and neurology.

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ObamaCare Launch: First Hints of Real Back-End Problems on the Federal Exchange Begin to Appear

By Lambert Strether. Originally published at Corrente.

Via O’Reilly — the highly literate and excellent tech publishing company — we read the following. Note that the grey-haired[1] tech guy has pronounced judgment in the headline:

What Developers Can Learn from healthcare.gov
Remember, even a failure can serve as an example of what not to do
2) Pretty doesn’t trump functional. The site is very well designed from a graphical perspective, and is clearly using lots of Javascript and AJAX to do snazzy transitions and requests in the background. Unfortunately, it doesn’t seem to be interacting with the intermittent failures on the backend very well. If you’re going to make requests behind the scenes, you need to be very tolerant of failures. The healthcare.gov site seems to fail silently and leave a broken user experience in its wake, with no way to continue. Nothing drives a user crazy more than having to go through the same form over and over because of failures that leave them high and dry.

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ObamaCare’s Shameful and Lethal Three-Year History — and Future

By Joe Firestone, Ph.D., Managing Director, CEO of the Knowledge Management Consortium International (KMCI), and Director of KMCI’s CKIM Certificate program. He taught political science as the graduate and undergraduate level and blogs regularly at Corrente, Firedoglake and Daily Kos as letsgetitdone, and Lambert Strether, who blogs at Corrente. Joe did the heavy lifting on this!

Many people, and especially Obama supporters, characterize the ACA (ObamaCare) as “just starting” or a “work in progress” and then go on to urge that the program will have “glitches,” needs to be “tweaked,” isn’t yet “fully implemented,” and so forth. We think it’s a mistake to see the ACA as just starting. We also think it’s a mistake not to weigh the costs of ObamaCare’s stately three-year progress toward partial coverage for the the American people, and just as important to weigh the opportunity costs.

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ObamaCare Staggers Toward the October 1 Finish Line (6)

By Lambert Strether of Corrente.

And never mind that the Democratic nomenhackura has redefined October 1 as a “soft launch”; it’s still the first chance people are going to get to see the Exchanges in action, and you never get a second chance to make a first impression. And never mind the whole defund ObamaCare slash government shutdown slash debt ceiling mishegoss and all the yammering and posturing and hostage-taking and fundraising appeals [whines] because they really need the money; after all, the Republicans looked crazy when Newt shut down the government and then impeached Clinton over a *******, and they went on to win the next two Presidential elections, at least for some definition of win, so really, who knows and who’s crazy?

Be that as it may, tonight I want to first look briefly at a modest proposal by Paul Krugman in his blog, “The Conscience of a Liberal“; then at the open bullshit purveyed by all parties in the ObamaCare debate and, more importantly, at the unspoken agreement between them; and finally I want to take note of a few orts and scraps I found along the way.

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Third World Watch: Deadly Brain Amoeba Found in US Tap Water

For six years, we’ve discussed off and on how income inequality hurt the health of citizens, even in the top income strata. The US now ranks 27th in life expectancy among 34 advanced economies, down from 20 in 1990.

But in addition to the considerable health dangers of stress and weak social bonds, more obvious public health risks may be coming to the fore.

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ObamaCare Staggers Toward the October 1 Finish Line (2)

By Lambert Strether of Corrente.

Perhaps this will be a useful metaphor to explain how ObamaCare really works:

Imagine you walk into a hospital seeking health care: Perhaps for something major, like heart failure, or something minor, like a broken arm. You sign in at the front desk and explain your situation to the nurse on duty. In response, they reach under the desk and pull out an extraordinary contraption: A combination, it seems, of a miniature steam engine, the Wheel of Fortune, a cuckoo-clock, and a football scoreboard. There’s a crank on the side of it, which the nurse, having rolled up their sleeves, turns vigorously with one arm, while feeding lumps of coal into the steam engine’s firebox with the other. Clutching your chest (or your arm) you notice two doors behind the desk. They have signs which read: Special Limited Facilities, and Service Grand Royale. The cranking stops: The steam engine emits three shrill whistles: The Wheel of Fortune judders to a halt at $500: you hear “Cuckoo, cuckoo”: and see (in lights) 42. The nurse notes these results, consults a large three-ring binder, and points you to the door marked Special Limited Facilities. Or perhaps it’s your lucky day, and Service Grand Royale is yours, all yours!

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ObamaCare’s Relentless Creation of Second-Class Citizens (6)

By lambert strether of Corrente.

And we go to Happyville, instead of to Pain City. –Thomas Pynchon, Gravity’s Rainbow

In this continuing series, we’ve been looking at how ObamaCare, through its inherent system architecture, relentlessly creates first- and second-class citizens; how it treats citizens, who should be treated equally, unequally, for whimsical or otherwise bogus reasons. It’s all in the luck of the draw! If you live in the right place or have the right demographic, you go first class to Happyville. If you don’t, you go in coach to Pain City.

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